Remote

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. 

Every day millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. 

Ideagen believe that by recruiting diverse and talented individuals, we create an inclusive community for all. We are committed to empowering all colleagues to maximise their potential and express their unique characteristics, experience, and knowledge to achieve their ambitions.

The Global Account Director will spearhead our efforts in nurturing and expanding our engagements with key global clients. By serving as the primary liaison, the successful candidate will ensure that our clients' strategic objectives align with our offerings, thereby fostering long-term business relationships and driving growth.

Salary - Up to £160,000 OTE

Account Management: Forge and maintain robust relationships with key stakeholders across global accounts. Understand and anticipate client needs to align our solutions with their business goals.

Strategic Planning: Collaborate across departments to craft and implement detailed account strategies that support client objectives and company goals. Identify opportunities for service expansion and lead initiatives to capture these.

Sales and Revenue Generation: Meet or exceed sales targets through strategic sales activities. Lead negotiations, manage pricing strategies, and oversee contract renewals. Utilise upsell and cross-sell tactics to enhance account profitability.

Customer Advocacy: Serve as the client's trusted advisor, providing strategic insights and guidance. Champion the client's needs within the company to ensure their goals are prioritised and met.

Risk Management: Oversee account health, addressing concerns proactively to mitigate risks. Develop contingency plans to maintain high levels of customer satisfaction and loyalty.

Performance Tracking:  Define and monitor KPIs related to account management. Regularly report on progress, challenges, and opportunities to stakeholders and clients.

- Experience in account management, business development, or sales, preferably within a global or multinational organisation.
- Familiarity with large enterprise SaaS software sales, especially with Big 4 Accounting clients, is advantageous.
- Understanding of international business practises and global market dynamics.
- Excellent communication and negotiation skills, with the ability to influence decision-makers.
- Strategic and problem-solving mindset, focused on results and business goals.
- Knowledge of current industry trends, competitive landscape, and emerging technologies.

• Behaviours:

  • Ambitious - Drive, Planning & Execution
  • Adventurous - Flexibility, Resilience & Savvy thinking
  • Community - Collaboration & Communication
  #INDREV
  #LI-REMOTE