Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. 

Every day millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. 

Ideagen believe that by recruiting diverse and talented individuals, we create an inclusive community for all. We are committed to empowering all colleagues to maximise their potential and express their unique characteristics, experience, and knowledge to achieve their ambitions.

As our new IT Service Desk Analyst, you will be responsible for providing effective and reliable technical support and assistance to colleagues across the business. This may include troubleshooting hardware and software issues, configuring and installing new systems, and providing training and support to users. You’ll be expected to carry out these tasks either via our service desk, over the phone or in person.

• Providing technical support to staff via our service desk, over the phone or in person
• Follow documented processes and procedures
• Maintaining documentation and knowledge bases
• Carrying out IT inductions with new starters
• Identify potential issues and recommend solutions to improve system performance and reliability
• Install, configure, and upgrade hardware and software
• Document customer interactions and resolutions on our service desk
• Maintain an up-to-date inventory of IT hardware and software
• Provide Remote support for users in locations across multiple time zones
• Provide IT support at events and meetings in line with the business requirements

• A technical background, with some focus on supporting Azure and Office 365 environments
• User and group management in Azure and OnPrem Active Directory
• Experience using and troubleshooting issues with Windows 10/11
• Experience deploying and managing devices using Microsoft Autopilot

Behaviours

• Ambitious - Drive, Planning & Execution
• Adventurous - Flexibility, Resilience & Savvy thinking
• Community - Collaboration & Communication