Location - Ruddington, Nottinghamshire

Level - Experienced Professional

Department - Customer Success

Working Pattern - Hybrid (three days a week in head office)

Benefits – https://www.ideagen.com/careers/benefits-and-rewards

DEI -  https://www.ideagen.com/company/news/ideagen-launches-global-dei-strategy

Salary - this will be discussed at the next stage of the process, if you do have any questions please feel free to reach out.

We are seeking a highly motivated and experienced Senior Renewals Manager to join our growing team. In this critical role, you will be responsible for driving customer retention and revenue growth by leading the renewal process for a portfolio of our key accounts. You will serve as a trusted advisor to our customers, ensuring they realize ongoing value from our products and services. The ideal candidate is a highly effective communicator with a proven track record of success in renewals, upselling, and building strong customer relationships

• Develop and execute comprehensive renewal strategies for a portfolio of assigned accounts, ensuring timely and successful renewals
• Proactively engage with customers to understand their business needs, identify potential challenges, and address any concerns related to their existing contracts
• Confidently discuss commercials with customers, negotiate renewal terms, and effectively articulate the value proposition of our products and services
• Identify and capitalize on upsell and cross-sell opportunities to expand customer relationships and drive revenue growth
• Accurately forecast renewal rates and maintain a detailed pipeline of upcoming renewals
• Collaborate closely with internal teams, including Sales, Customer Success, and Finance, to ensure a seamless and efficient renewal process
• Effectively navigate and resolve challenging customer situations, including objections and potential churn risks

• Proven experience as a Renewals Manager, Account Manager or in a similar customer-facing role, ideally within a SaaS environment
• Demonstrated ability to consistently exceed renewal targets and drive revenue growth
• Strong understanding of commercial negotiations and contract management principles
• Excellent communication, interpersonal, and presentation skills, with the ability to build rapport and trust with customers
• Proven ability to have difficult conversations with customers while maintaining positive relationships
• Proficiency in CRM software (e.g., Salesforce) and data analysis tools
• A passion for customer success and a commitment to delivering exceptional service

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.

At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process.

Enhance your career and make the world a safer place!

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