Location - UK Homebased

Department - Sales

Level - Support role 

Working Pattern - 37.5 hours per week 

Benefits - Benefits at Ideagen

DEI - DEI strategy

Salary - this will be discussed at the next stage of the process, if you do have any questions please feel free to reach out!

As an Account Manager at Ideagen, your primary responsibility is to foster and expand relationships with our existing customers. You will focus on identifying upselling opportunities, presenting value-added solutions, and driving revenue growth within your assigned customer accounts, thereby contributing to the overall success of our organisation.

-  Build and maintain strong, long-term relationships with existing customers, ensuring that you become a trusted advisor who understands their unique needs.
-  Proactively analyse customer usage data, product adoption rates, and business challenges to identify opportunities for upselling additional products, services, or upgrades.
- Develop a comprehensive understanding of our software products and their capabilities to effectively communicate their value to customers.
- Employ a consultative sales approach to clearly articulate the benefits of upsell opportunities, demonstrating how they will address specific customer pain points and drive business value.
- Deliver compelling product demonstrations and proposals to engage customers and facilitate upsell discussions.
- Skillfully negotiate terms and pricing, overcome objections, and close upsell deals while ensuring customer satisfaction and retention.
- Collaborate closely with cross-functional teams, including Customer Success, Product Development, and Marketing, to align strategies and ensure a seamless customer experience.

- Strong understanding of B2B selling and account management principles.
- Proven track record in account management, demonstrating success in maintaining and growing customer accounts.
- Familiarity with sales or qualification methodologies such as SPIN, MEDDIC, or Miller Heiman.
- Exceptional interpersonal and communication skills, capable of building rapport and establishing credibility with customers.
- Strong analytical and problem-solving abilities to uncover upsell opportunities effectively.
- Results-oriented mindset with a passion for achieving sales targets and driving revenue growth.
- Self-motivated, organised, and able to work independently while managing multiple priorities.

About Ideagen

 Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our   tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always    working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. 

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.

At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place!