Location - Nottinghamshire

Department - Customer

Level - Strategic Leader

Benefits - Benefits at Ideagen

DEI - DEI strategy

Salary - this will be discussed at the next stage of the process, if you do have any questions please feel free to reach out 

We are seeking a strategic and results-driven VP of Renewals to join Ideagen. This pivotal regional executive role will focus on enhancing customer retention, satisfaction, and growth within our existing customer base. The successful candidate will lead a dedicated renewals team, ensuring that our customers derive maximum value from our solutions while driving revenue retention and minimising churn.

 - Renewals strategy development & execution - Develop and implement a regional renewals strategy aligned with Ideagen’s objectives by leading the renewals process, setting metrics to maximise renewal rates and customer lifetime value, and fostering a customer-centric culture through proactive communication and strong relationship-building. 

- Customer retention & growth - Minimise churn and expand customer relationships by collaborating with Customer Success and Support to mitigate renewal risks, partnering with Sales for upsell opportunities, and understanding customer needs to offer tailored solutions. 

- Cross-functional collaboration - Collaborate with Sales, Marketing, Product, and Customer Success teams for seamless customer lifecycle integration, ensure customer feedback informs product roadmaps, assist Marketing in creating customer stories for renewal efforts, and work with Finance and Operations for accurate forecasting and reporting of renewal metrics. 
  

- Data-driven decision making - Utilise data analytics to monitor renewals team performance and track trends, create reports and dashboards to measure team performance and customer satisfaction, and implement CRM and renewal management tools to streamline processes and enhance efficiency. 

- Customer advocacy - Advocate for customers by communicating their needs across Ideagen, building strong relationships with key decision-makers, and efficiently resolving escalated issues with proactive attention. 

  - Proven experience in SaaS, with a strong track record in customer retention, renewals, or customer success.
  - Leadership experience managing high-performing teams within a SaaS or technology-driven context.
  - Comprehensive understanding of SaaS business models, subscription economics, and customer lifecycle management.
  - Strong leadership and people management abilities, inspiring and developing teams effectively.
  - Demonstrated capability in implementing successful renewals strategies in high-growth environments.
  - Exceptional communication, negotiation, and problem-solving skills.
  - Proficient in data analysis to drive performance improvement and decision-making.
  - Familiarity with CRM systems (e.g., Salesforce, HubSpot, ZenDesk, GainSight) and renewals automation tools.

About Ideagen

 Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our   tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always    working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. 

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.

At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place!