Location - Ruddington, Nottinghamshire

Department - Customer

Level - Senior Manager

Working Pattern - 37.5 hours per week 

Benefits - Benefits at Ideagen

DEI - DEI strategy

Salary - this will be discussed at the next stage of the process, if you do have any questions please feel free to reach out 

We are seeking an exceptional leader to join our global maritime SaaS business as Head of Medical Operations. In this pivotal role, you will bridge the worlds of operational excellence and medical services, overseeing our comprehensive medical services management for cruise lines and commercial vessels worldwide.

As the Head of Medical Operations, you will lead our team of account managers while serving as the primary liaison between our customers, our medical services provider partner, and our organization. This role offers the opportunity to directly influence maritime healthcare delivery, drive operational excellence, and ensure the highest standards of medical care across global waters. You will represent our organization in the maritime healthcare sector, addressing client needs, coordinating responses to medical incidents, and providing expert guidance to stakeholders.

• Own and nurture the relationship with our medical services provider partner, ensuring delivery on agreed SLAs and KPIs
• Foster a strong, collaborative working relationship with all stakeholders
• Serve as the key liaison between our customers, our partner, and our organization
• Provide overall ownership of our global clinic network
• Ensure adherence to service level agreements across all location
• Lead, motivate, and develop a high-performing team of account managers
• Apply medical and management expertise to identify and implement continuous improvements

• Experience in maritime medicine and the maritime industry, especially cruise lines
• Strong operational excellence skills for measuring and improving performance
• People management experience and proven customer relationship management skills
• Experience working as a Doctor or Nurse in the cruise industry
• Experience using SeaCare software

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our  tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always    working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. 

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.

At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place! 

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